• Enterprise Service Delivery for the Utility Industry

    Regardless of how the utility positions itself, restructuring is forcing the utility to focus on: Reducing operating/maintenance costs Obtaining a return-on-investment for ... Read Article

    The Web-Enabled Utility

    The Business Internet is the realization of the vision of a Digital Nervous System in which information flows quickly through an organization ... Read Article

    Surmounting Retail Energy Market Barriers Through Selective Business Focus

    Energy Service Providers (ESPs) seeking market entry in the United States face an often-underestimated series of market barriers. Strong product differentiation and ... Read Article

    Shared Services: More Than a Legal Play

    Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business ... Read Article

    Advantages of the RHPH Model for Internet-Based Electronic Procurement

    The L-Hub model is positioned favorably in the e-procurement market space, in large part because of the sheer size of regional economies ... Read Article

    The Benefits of Server Consolidation for Utilities Infrastructure

    Although the notion of consolidation is not new, advances in open system functionality on the part of hardware vendors over the past ... Read Article

    E-Business in the Power Industry: Transforming the Competitive Landscape

    “You have to breathe all day to stay at your desk, don’t you?” Jack Welch, CEO General Electric Global market conditions for ... Read Article

    Pioneering Privatized Transmission: National Grid''s Perspective

    Based on my experience at National Grid, I maintain that to be most successful, transmission must be independent – in terms of ... Read Article

    Regional Transmission Organizations: Linchpins of Restructuring

    Recognizing the new reality, the Federal Energy Regulatory Commission (FERC) declared in Order No. 888 that, with easy entry, plentiful gas supplies, ... Read Article

    Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems

    Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive ... Read Article

    The Path of Transition to a Wires Company: A Case for Embracing Change

    The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former ... Read Article

    Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

    Smart Metering Provides Competitive Advantages To Energy Service Providers

    Introduction For many years, meters had served only to measure the amount of kilowatts per hour being consumed, and the purpose of ... Read Article

    The Future of Energy Retailing Trends

    A New Taxonomy The forces of change shaping the energy industry will combine with continued regulatory pressure to further fragment the industry ... Read Article

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