• Interview with Thomas R. Kolder

    CFO: What is the profile for today’s successful public-company CFO, and how has it changed over the last five to 10 years? ... Read Article

    Welcome to the Era of the Social Customer

    Renewed focus on the social business network is shedding light on the power and proliferationof the defined customer experience. PDF download Social ... Read Article

    Avaya Customer Interaction Suite and Enhanced Self-Service Keep Race Fans in the Driver”s Seat

    With centralized contact center reporting across all locations, you can learn about the business –how to improve a revenue stream, how to ... Read Article

    Making the Pivot: The New Playing Field of Customer Experience Management

    The very best athletes shift the momentum of the game at critical moments, and as spectators this pivot can take our breath ... Read Article

    Winning Back ”Lost” Customers: Who Do You Woo – and How?

    How many customers does your company lose every year? If you’re like the average company, up to 40 percent of your customers ... Read Article

    Center of Excellence Certification Yields Ongoing Rewards

    By using data to affect outcomes, Bay Medical Center”s HeartInstitute was the first in Florida to receive the JCAHO distinction –called the ... Read Article

    CASE STUDY: Hawthorn Medical

    Faced with strict new password policies for the Medical Records System(MRS), Hawthorn Medical implementedDigitalPersona’s fingerprint authentication solution for its 100+ physicians and ... Read Article

    WiFi-Based Patient Monitoring

    Healthcare is an ideal environment for the use of wireless and mobile computing technologies. From a process perspective, the hospital of today ... Read Article

    Transform Customer Data Into Profit

    A unified platform for analytics that can provide synergistic insights across marketing, sales and customer service is the key to achieving maximum value from customer ... Read Article

    Q&A with Brian Gramer: Marketing Automation Software Allows Companies to Manage, Design, Automate and Analyze Integrated Marketing Campaigns

    Marketing automation software allows you to perform both campaign management and execution. It helps marketing executives plan, create, manage, execute,automate, track and ... Read Article

    Q&A with Chris Thomas: We Are Close to Connecting the Last Mile

    Chris S. Thomas explains how close we are to connecting the last mile. Chris S. Thomas Intel Corporation Chief Strategist, Director of ... Read Article

    Q and A With Scott Whyte

    A VP of IT at Catholic Healthcare West explains the impact that clinical genomics could have on electronic records. Healthcare Technology: You ... Read Article

    Enabling Sales and Operations Planning Through Technology

    Successful sales and operations planning requires committed, step-by-step process changes to fully leverage software applications. The sales and operations planning (S&OP) process ... Read Article

    Supply Chain Collaboration Checkup

    Collaboration can eliminate inefficiencies for all parties, but collaborative planning and execution among trading partners is daunting. Short-term projects can be a ... Read Article

    Interview: Tom Gibbs, Director of Worldwide Strategy and Planning, Intel Corporation.

    Intel’s Tom Gibbs explains how Intel is integrating and supporting the emergence of sensor-based technology networks. ASCET: Why does Intel care about ... Read Article

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