White Papers The Path of Transition to a Wires Company: A Case for Embracing Changeby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former path, wasting significant resources and time. … Read Article With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Toolby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and comprehensive educational programs sponsored by utility … Read Article Strategic Mergers and Acquisitions in the Utilities Industryby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the company’s strategic objectives? What does it … Read Article Recurring Payments by MasterCardby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce costs and increase operating efficiencies, while … Read Article So Now Youre In-Charge of an Unregulated Generation Companyby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” your company through the regulatory hurdles … Read Article Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyaltyby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional companies conduct business. Today, those who … Read Article E-Energy: The Impact of the Internet on the Energy Industryby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Introduction Inconsistent regulations across states and lack of standards for independent energy transactions have created significant challenges and inefficiencies for the key participants to those transactions. But the … Read Article Smart Metering Provides Competitive Advantages To Energy Service Providersby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Introduction For many years, meters had served only to measure the amount of kilowatts per hour being consumed, and the purpose of this measurement was simply to generate … Read Article Are you delivering the information needed to fuel growth for your enterprise?by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 A recent study of 153 cross-industry chief financial officers (CFOs) reveals that commercialsectorCFOs (those in manufacturing, high tech, transportation, retail and communicationsenterprises) understand more clearly than other CFOs … Read Article Emerging Trends in Wholesale Power Marketing and Tradingby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Background The physical nature of electricity imposes market constraints quite unlike those seen in other energy markets. With today’s technology, electricity storage is impractical and uneconomic. This creates … Read Article The Future of Energy Retailing Trendsby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 A New Taxonomy The forces of change shaping the energy industry will combine with continued regulatory pressure to further fragment the industry and bring about a new energy … Read Article A New Paradigm for Customer Care and Service in a Deregulated Energy Marketby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Utilities have no experience with competition or strategies for winning customers when primarily dealing with a product like electricity or natural gas. Competing utilities must be customer-oriented, study … Read Article Profitability Risk Assessment at Nuclear Power Plants Under Electricity Deregulationby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Measuring Nuclear Power Plant Performance in the 1990s With competition in electricity markets, here is concern that reliability and safety at nuclear power plants (NPPs) will be compromised. … Read Article E-Business in the Power Industry: Transforming the Competitive Landscapeby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 “You have to breathe all day to stay at your desk, don’t you?” Jack Welch, CEO General Electric Global market conditions for utilities are creating entirely new rules … Read Article Global Trends in and the Practical Effects of Liberalization and Other Regulatory Approachesby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 It is important to start by clarifying what is meant by my use of the term “liberalization.” To “liberalize” has a number of shades of meaning, two of … Read Article The E-Market Imperative: Digital Transactions are Transforming the Energy Marketplaceby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Although we can be certain that significant changes are coming to the energy marketplace, the crystal ball is cloudy as to the nature and the timing of the … Read Article The Benefits of Server Consolidation for Utilities Infrastructureby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Although the notion of consolidation is not new, advances in open system functionality on the part of hardware vendors over the past few years have paved the way … Read Article How Did We Get Here?by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 For eight decades, the electricity supply industry and its customers enjoyed the benefits of increasing economies of scale. Electric utilities, people reasoned, were natural monopolies because they enjoyed … Read Article« Previous 1 2 3 4 … 16 17 18 19 Next »