White Papers Electric Restructuring: A View from the Open Marketby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 The difference between these positions has had a critical impact on the process of industry restructuring. In the first instance, it is assumed that markets will find economically … Read Article Enterprise Service Delivery for the Utility Industryby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Regardless of how the utility positions itself, restructuring is forcing the utility to focus on: Reducing operating/maintenance costs Obtaining a return-on-investment for assets Increasing service reliability Summarized, the … Read Article Growth Strategies for Energy Companiesby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 The result of all of this? Energy companies must develop coherent strategies for sustainable growth. To help guide that process, this white paper describes seven key principles for … Read Article Pioneering Privatized Transmission: National Grid''s Perspectiveby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Based on my experience at National Grid, I maintain that to be most successful, transmission must be independent – in terms of management and ownership – from generation … Read Article The Web-Enabled Utilityby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 The Business Internet is the realization of the vision of a Digital Nervous System in which information flows quickly through an organization and is delivered to the employees … Read Article Information Technology and the New Energy Industry Modelby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 For the past 50 years, the utility industry landscape has been dominated by the vertically-integrated business model, with companies owning and operating most or all elements of the … Read Article Regional Transmission Organizations: Linchpins of Restructuringby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Recognizing the new reality, the Federal Energy Regulatory Commission (FERC) declared in Order No. 888 that, with easy entry, plentiful gas supplies, and competing marketers, new plants could … Read Article Surmounting Retail Energy Market Barriers Through Selective Business Focusby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Energy Service Providers (ESPs) seeking market entry in the United States face an often-underestimated series of market barriers. Strong product differentiation and favorable long-term wholesale energy supply contracts … Read Article The Innovation Imperativeby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 The Value of Innovation As described by Peter Drucker, innovation refers to the function of entrepreneurship, the means by which new wealth-producing resources are created, or existing resources … Read Article Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systemsby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive electricity market. However, it has been … Read Article Shared Services: More Than a Legal Playby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business segments. While many utilities are actively … Read Article Public Water Suppliers Look to Privatizationby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 New forces are reshaping the responsibilities of water and wastewater utilities. Although they come in different forms, water utilities conventionally serve the public and industry supplying, treating, and … Read Article The Path of Transition to a Wires Company: A Case for Embracing Changeby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former path, wasting significant resources and time. … Read Article With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Toolby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and comprehensive educational programs sponsored by utility … Read Article Strategic Mergers and Acquisitions in the Utilities Industryby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the company’s strategic objectives? What does it … Read Article Recurring Payments by MasterCardby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce costs and increase operating efficiencies, while … Read Article So Now Youre In-Charge of an Unregulated Generation Companyby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” your company through the regulatory hurdles … Read Article Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyaltyby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional companies conduct business. Today, those who … Read Article« Previous 1 2 3 4 … 15 16 17 18 19 Next »