• Business Intelligence: The 'Better Light Bulb' for Improved Decision Making

    Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they're to be truly effective, ... Read Article

    Improving Call Center Performance Through Process Enhancements

    The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

    Meeting Future Utility Operating Challenges With a Smart Grid

    The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

    The Smart Grid: A Balanced View

    Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical ... Read Article

    Customer Service in the Brave New World of Today's Utilities

    A NEW GENERATION OF CUSTOMER Today's utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their ... Read Article

    Software-Based Intelligence: The Missing Link in the SmartGrid Vision

    Achieving the SmartGrid vision requires more than advanced metering infrastructure (AMI), supervisory control and data acquisition (SCADA), and advanced networking technologies. While ... Read Article

    Technology Support for Utility Analytics

    Intelligent utility networks (IUNs), also known in the electric power industry as intelligent grids, smart grids or modern grids, make use of ... Read Article

    The Emergence of the Intelligent Utility: A New View of Service Delivery

    Utilities encountered a decade of challenges in the 1990s – utility diversification, attempts to adjust to emerging regulatory opportunities and distractions from ... Read Article

    INTERVIEW: Alan H. Richardson

    Energy & Utilities: Let’s start by taking a look at the state of the electric utility industry marketplace as it relates to ... Read Article

    Communication Technology Considerations for the Intelligent Utility Network

    Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient ... Read Article

    Energy Independence Is Cool(er)?

    There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to ... Read Article

    Curbing Theft of Service Starts With Getting to Know Your Customer

    Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. ... Read Article

    A Long-Term View of Technology’s Value to Utilities

    The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and ... Read Article

    Fast Answers Through Embedded Business Intelligence

    Utilities have long been on a quest for better ways to handle and make sense of data. Few other industries need control ... Read Article

    Tackling Utility Customer Cost to Serve

    Utilities in the U.S. stand to save considerable expense by evaluating their customer service operations from a customer cost-to-serve perspective. They spend ... Read Article

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