• Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    So Now You’re In-Charge of an Unregulated Generation Company

    You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

    E-Energy: The Impact of the Internet on the Energy Industry

    Introduction Inconsistent regulations across states and lack of standards for independent energy transactions have created significant challenges and inefficiencies for the key ... Read Article

    Smart Metering Provides Competitive Advantages To Energy Service Providers

    Introduction For many years, meters had served only to measure the amount of kilowatts per hour being consumed, and the purpose of ... Read Article

    Are you delivering the information needed to fuel growth for your enterprise?

    A recent study of 153 cross-industry chief financial officers (CFOs) reveals that commercialsectorCFOs (those in manufacturing, high tech, transportation, retail and communicationsenterprises) ... Read Article

    Emerging Trends in Wholesale Power Marketing and Trading

    Background The physical nature of electricity imposes market constraints quite unlike those seen in other energy markets. With today’s technology, electricity storage ... Read Article

    The Future of Energy Retailing Trends

    A New Taxonomy The forces of change shaping the energy industry will combine with continued regulatory pressure to further fragment the industry ... Read Article

    A New Paradigm for Customer Care and Service in a Deregulated Energy Market

    Utilities have no experience with competition or strategies for winning customers when primarily dealing with a product like electricity or natural gas. ... Read Article

    Profitability Risk Assessment at Nuclear Power Plants Under Electricity Deregulation

    Measuring Nuclear Power Plant Performance in the 1990s With competition in electricity markets, here is concern that reliability and safety at nuclear ... Read Article

    E-Business in the Power Industry: Transforming the Competitive Landscape

    “You have to breathe all day to stay at your desk, don’t you?” Jack Welch, CEO General Electric Global market conditions for ... Read Article

    Global Trends in — and the Practical Effects of — Liberalization and Other Regulatory Approaches

    It is important to start by clarifying what is meant by my use of the term “liberalization.” To “liberalize” has a number ... Read Article

    The E-Market Imperative: Digital Transactions are Transforming the Energy Marketplace

    Although we can be certain that significant changes are coming to the energy marketplace, the crystal ball is cloudy as to the ... Read Article

    The Benefits of Server Consolidation for Utilities Infrastructure

    Although the notion of consolidation is not new, advances in open system functionality on the part of hardware vendors over the past ... Read Article

    How Did We Get Here?

    For eight decades, the electricity supply industry and its customers enjoyed the benefits of increasing economies of scale. Electric utilities, people reasoned, ... Read Article

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