• Web Analytics: The Non-Scary, Non-Techie Version

    You're capturing recency, frequency and monetary data about your customers. You're recording customer service contacts. You're doing your best to capture point-of-sale ... Read Article

    A Manifesto for Integrating Social Media Into Marketing

    You're capturing recency, frequency and monetary data about your customers. You're recording customer service contacts. You're doing your best to capture point-of-sale ... Read Article

    Understanding Technology Evolution: The Fallacy Of The S-Curve

    Understanding technological innovation is vital for marketers for several reasons. First, technological change is perhaps the most powerful engine of growth. It ... Read Article

    Leveraging the Data Deluge: Integrated Intelligent Utility Network

    If you define a machine as a series of interconnected parts serving a unified purpose, the electric power grid is arguably the ... Read Article

    The GridWise Olympic Peninsula Project

    The Olympic Peninsula Project consisted of a field demonstration and test of advanced price signal-based control of distributed energy resources (DERs). Sponsored ... Read Article

    Wind Energy: Balancing the Demand

    In recent years, exponential demand for new U.S. wind energy-generating facilities has nearly doubled America's installed wind generation. By the end of ... Read Article

    Ontario Pilot

    Smart metering technologies are making it possible to provide residential utility customers with the sophisticated "smart pricing" options once available only to ... Read Article

    Con Edison

    Consolidated Edison Co. of New York (Con Edison) is a regulated utility serving 3.2 million electric customers in New York City and ... Read Article

    Pepco Holdings, Inc.

    The United States and the world are facing two preeminent energy challenges: the rising cost of energy and the impact of increasing ... Read Article

    Business Intelligence: The 'Better Light Bulb' for Improved Decision Making

    Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they're to be truly effective, ... Read Article

    Improving Call Center Performance Through Process Enhancements

    The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

    Meeting Future Utility Operating Challenges With a Smart Grid

    The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

    The Smart Grid: A Balanced View

    Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical ... Read Article

    Customer Service in the Brave New World of Today's Utilities

    A NEW GENERATION OF CUSTOMER Today's utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their ... Read Article

    Software-Based Intelligence: The Missing Link in the SmartGrid Vision

    Achieving the SmartGrid vision requires more than advanced metering infrastructure (AMI), supervisory control and data acquisition (SCADA), and advanced networking technologies. While ... Read Article

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