Strategic Mergers and Acquisitions in the Utilities Industry by Chris Trayhorn, Publisher of mThink Blue Book, November 15, 2000 Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the company’s strategic objectives? What does it really mean for an M&A transaction to be successful? In this white paper, we will describe how M&A should not be used as a strategy in itself, but as a tool that is part of a strategic framework for positioning in the emerging industry landscape. Using the Utilities Role Map©, we will show how the different interactions and combinations of roles will define the future competitive environment. In this context, we will describe the strategic rationale for using M&A as a tool to enhance long term shareholder value. This framework for communicating the why of the deal, combined with a methodology describing how to implement, form our Vision-to-Value approach to M&A. Such an integrated approach not only communicates the value of a transaction to the company’s stakeholders but also maps out a controllable process that ensures the realization of such value. The Current State of Utilities M&A The Utilities M&A Boom The value of merger and acquisition deals in the utilities industry “exploded” in 1999. At year’s end, $15 billion in transactions closed with another $93 billion pending completion in the U.S. As a result, the number of investor-owned utilities in the U.S. decreased from 114 in 1998 to around 90 at the end of 1999. M&A deals were not confined to local markets. The number of cross-border deals grew from 89 in 1998 to 124 in 1999 for a total value of $37.9 billion. Europe led in terms of both being the target continent (64 percent of total investment) and being the bidder, by value ($19.7 billion). U.S. cross-border deals totaled $14.5 billion; Central and South America, $6.2 billion; and Asia-Pacific, $5.4 billion. Why the booming M&A market? We believe it is the combination of (1) revolutionary forces of change which are redefining the structure of the industry and (2) the availability of cash which companies are being pressured to find a good use for. Figure 1 Value of U.S. M&A deals The Forces of Change This explosion of the M&A market in utilities followed the general trend across industries where the total value of all M&A deals worldwide reached $3.2 trillion. The forces of globalization and market liberalization, combined with the emergence of new information technologies, are driving the trend towards consolidation. Growth through M&A enables increased competitiveness through reduced costs and faster entry into new and converging product and geographic markets. Record-setting values are being set in M&A deals in network businesses like banking, transportation, telecommunications, and media. These industries are characterized by high fixed costs, rapid rates of obsolescence, and converging markets and, therefore, will benefit the most from increased scale and scope in terms of both assets and capabilities. The utilities industry faces the same pressures. What magnifies the impact of these forces of change, however, is the industry’s history of regulation and monopolistic structure. For the first time, utilities are being forced to compete for their customers. Figure 2 Utilities Cash Generation Potential Have Cash, Will Merge At the same time, restructuring change mechanisms such as forced asset divestitures, competition transition charges, and stranded cost securitization result in sudden increases in utilities’ cash reserves. Add this to the traditionally strong cash generation nature of the utilities business, favorable debt ratings, and the ability to cut back dividends, and utilities have their strongest cash positions in years. As expected, the capital markets, which are increasingly focusing on shareholder value creation and the efficient use of capital, are quick to demand that management present a clear strategy on how to utilize this growing cash reserve. And if they can’t, then investors demand that it be given back either through stock repurchases or in the form of dividends. It’s a dangerous combination – a revolutionizing industry forcing former monopolists to re-think their strategies and to defend their market positions, and cash in their pockets that allows them to “buy” and “merge” their way into their chosen new strategies. Figure 3 S&P 500 versus S&P Utilities since 1996 Investors Are Not Convinced – Yet So how have investors reacted to the utilities’ display of “strategy”? The sector’s continued under-performance relative to the general market [Standard & Poor’s (S&P) Utilities declined 12 percent in 1999, whereas the S&P 500 gained 20 percent] suggests that investors remain unconvinced that utilities know what it takes to succeed, or even survive, in competitive markets. While utility stocks have recovered somewhat in 2000 (S&P Utilities increased approximately 30 percent from the beginning of January 2000 to the beginning of August 2000), they still significantly under-perform the major stock indices over the past 3 to 5 years. (From the beginning of January 1996 until the beginning of August 2000, the S&P 500 more than tripled the performance of the S&P Utilities.) It does not help that utilities have a history of value destruction. From 1993 to 1997, utilities destroyed an average of 4 percent of shareholder value. Therefore, it takes a lot more than just the announcement of a big merger to convince investors that utilities have finally awakened and are now thinking strategically. Utilities are being told by the market that doing an M&A deal is not a strategy that will automatically be rewarded with higher valuation premiums. Figure 4 The 6 Cs for M&A Success Making M&A Work The negative reception toward M&A activities can be attributed to a combination of the following: Strategic motivations for doing the deal are not well-defined Acquiring company pays too much Inadequate transition planning pre-closing Integration problems after deal closing Findings of a survey of senior executives across different industries around the world reveal that the two key principles underlying success in M&A are a clear purpose and a controlled process – justifying why the deal is being done and how benefits will be realized. These two key principles, together with four sub-principles supporting them, form what we call the “6 Cs” that provide guidelines to achieving a successful M&A implementation. We believe that many utilities have failed on the two key principles – communicating a Clear Purpose or a strategic rationale for the transaction and mapping out a Controlled Process for capturing the benefits. A well-articulated strategy not only communicates the company’s vision of the industry and its position in it but also lays down a route map that describes how the company will reach that future state. In the next two sections, we present our framework for describing the strategic rationale for an M&A deal (Clear Purpose) and an integrated approach for taking that strategic vision all the way to the realization of long term shareholder value (Controlled Process). The Strategic Rationale The Utilities Role Map© The revolution taking place in the utilities industry is causing an unbundling of the traditional value chain and the redefinition of the different roles and relationships between market participants. Hence, we developed the Utilities Role Map which captures our view of the industry future in terms of what the different roles will be, what the characteristics of each role will be, and how the roles will relate to each other. The Utilities Role Map is a powerful framework for mapping a utility’s current core competencies with its desired competitive positioning in the future. We have also used the Utilities Role Map to identify five different role combinations, or paradigms, which we think will be the shape of successful utilities in the future. Paradigms, through their footprints on the Role Map, define a strategy for competitive positioning in focused areas of the industry. The five utilities paradigms are: Generation and Trading Horizontally-Integrated Transmission Network Distribution Major Account Retail Mass Market Retail Figure 5 The Utilities Role Map See larger image Paradigm-Adoption Is a Strategic Rationale for M&A The Role Map and the paradigms provide a framework for understanding the assets and capabilities required for success. Adopting a paradigm can be thought of as a way of strategically unbundling existing businesses into different roles and recombining them into an almost new business. When seen in the light of such a strategic recombination, M&A transactions have a much clearer meaning to external shareholders and also to the company’s own management and staff. Strategic vs. Tactical The adoption of a paradigm is a clear articulation of strategic intent. It illustrates the company’s vision of how it intends to compete in the emerging industry. It also shows an understanding of the competencies that a company currently has, those that are required to succeed in the chosen paradigm, and how a particular M&A transaction will bridge the gap between the two. The “strategies” that companies cite as the rationale for a deal (e.g., economies of scale, convergence, etc.) are more tactical than strategic in nature. They define short-term wins instead of long-term competitive positioning. It is the equivalent of buying a widget worth $1 for $0.90 – a gain of $0.10, but it does not address why the widget is necessary in the first place. Focused vs. Blind Growth Adopting a growth strategy is important for a company to enhance shareholder value, but adopting a paradigm can make the difference between focused, value-enhancing growth and blind, value-destroying growth. Consolidation and economies of scale have often been cited as reasons for doing a deal. While such benefits are real, getting bigger by itself is not enough reason to justify a deal, especially when the dynamics of the industry are changing. The merger of two integrated utilities to form just a bigger integrated utility does not provide an insight on how the merged utility will compete and address the challenges in the new industry. The paradigms help explain the logic behind a combination by focusing on those roles and capabilities that a transaction provides. Shareholder Value vs. Earnings Accretion Defining the value of a deal traditionally means determining how much earnings per share will increase because of the transaction. Earnings growth is still a key metric for valuing utilities. However, as utilities move away from being just dividend-providing investments, long-term shareholder value measures will be more relevant. Competitive positioning in the new market environment, as measured by the ability to generate cash flows, will be more important than the transactional value of a one-time jump in earnings per share. The value of explaining the rationale for an M&A deal in terms of the paradigms is that it focuses on management’s long-term commitment to shareholder value and not on the one-time gains which investors tend to ignore anyway. Adopting a Paradigm Enhances Shareholder Value by clarifying the investment case Using the paradigms to define an integrated utility’s current businesses and the strategic direction it intends to pursue in the new industry structure gives investors an insight on how to value its stock. Utilities will no longer be valued in terms of a “utilities” multiple; instead, investors will compare its generation business with other generators, its network business with other networks, etc. The more management simplifies this task for investors by structuring its businesses along those functional lines, the quicker it will be able to attract and develop a natural investor base. Utilities aligned along the paradigms allow different investor groups to put their money in those parts of the business that are consistent with their investment goals and risk profiles. Therefore, merging with another integrated utility just to be bigger will not necessarily increase a company’s attractiveness to investors – even with the promise of cost savings through economies of scale. Divestitures can be as relevant as M&A if they reflect a certain strategic focus which investors can easily understand and buy into. focusing management on the key value drivers Success in the new utilities industry structure requires competing at the level of the paradigms. A utility choosing to be in the generation/trading business, for example, needs to strive for excellence relative to other generators. This means understanding and focusing on those value drivers that are critical for that particular paradigm. As an example, keeping the cost of capital low by taking advantage of borrowing capacity in the networks business can be more important in such a regulated business; whereas going after customer volumes while minimizing customer acquisition costs can be one of the keys to success in mass market retail. M&A transactions must be explained in terms of the acquisition of specific assets and capabilities in order to maximize certain value drivers. Not only does this communicate a commitment to the end goal of enhancing shareholder value, it also sets a guide on how such newly-acquired assets and capabilities will be used, measured, integrated, and eventually, optimized. encouraging the efficient use of capital Restructuring an integrated utility into the different paradigms provides insight on how each business can be capitalized in an efficient and risk-based manner. As mentioned above, a regulated business like transmission should take advantage of its stable cash flows and favorable debt ratings to lower its total cost of capital. The more risky businesses like generation and retail, on the other hand, should probably take in external partners in exchange for equity. This way, the utility spreads the risk across a bigger base of owners. Integrated utilities usually just measure one cost of capital for the whole enterprise. The danger there is that certain parts of the business will end up subsidizing other, more risky, parts of the business – something that may be acceptable in start-up mode but will definitely be unsustainable and value-destroying in the long run. Figure 6 Strategic versus Tactical Reasons for M&A Ascending Toward a Paradigm The transformation into one of the paradigms is a significant jump for any company given the industry’s current structure. As the industry evolves over the next several years, regulatory and market parameters will become clearer, and the roles for the participants will be more defined. However, as some of the more proactive companies are realizing, the potential to create value during the transition already exists. By setting the strategic goal of being one of the paradigms, all corporate and financial restructuring moves, alliances and M&A transactions that the company undertakes become part of a coherent set of implementing vehicles to achieve that goal. The degree to which a utility adopts a paradigm directly relates to the potential value created out of such a strategy. Enabling transactions include functional unbundling, the formation of alliances, and the integration of merged entities along the different functions of generation, transmission, distribution, or retail. These transactions force a company to treat the whole enterprise as a collection of distinct businesses, each with its own set of value drivers, metrics, and operating characteristics. By having such focus, integrated utilities can determine which paradigm fits best and start growing and concentrating along that chosen paradigm. Transformational transactions, which include spin-offs and actual separation of a business unit, push paradigm-adoption further by allowing investors to participate only in their targeted areas of the business. Independence from the parent company gives more management flexibility in setting goals (avoiding the conflicts of interests common within an integrated utility) and in partnering with other parties which may include traditional competitors of the parent company. Figure 7 Paradigms have different risk and reward profiles An Integrated Approach A riddle: Five frogs are sitting on a log. Four decide to jump off. How many are left? Answer: Five Why? Because there’s a difference between deciding and doing. From “Five Frogs on a Log," Mark Feldman and Michael Spratt, PricewaterhouseCoopers Having a strategic vision is key to pursuing a value-creating growth strategy through M&A. As described in the previous section, the Utilities Role Map and the paradigms provide a framework for articulating such a vision. However, the bigger challenge is how to take that vision through a controlled process that will lead to the realization of value. A successful M&A implementation does not begin and end with the deal. An integrated end-to-end approach is crucial in ensuring that M&A becomes not just an exercise in cash deployment, but one component of implementing a focused growth and competitive positioning strategy. The following section provides an overview of PricewaterhouseCooper’s Vision-to-Value approach to successful M&A implementation. Figure 8 Management is a key value driver Four Phases of the Vision-to-Value Approach Strategy This phase confirms the purpose of the deal in the context of the corporate or business strategy and guides the activities of other phases. It explains why the deal was done and what the targeted value is along with an operating vision of the new organization within a stated timeframe. Deliverable Value This phase ensures a continued focus on realizing the value of the transaction throughout the various stages of the overall process. It facilitates a go/no go decision early on in the transaction from a deeper understanding of the key obstacles to realizing value. Accelerated Transition This phase provides a communication strategy ensuring clear and consistent messages. It defines the organizational structure, addresses the people issues to demonstrate leadership, and builds commitment through a comprehensive change program. It also provides the right focus on creating the integrated business as a result of a thorough understanding of the issues and risks of the transaction. Figure 9 Examples of shareholder Value Creation Integration Transformation This phase provides a consistency of approach and coordination through rigorous program management, manages implementation teams focused on creating the integrated business, and uses the synergy assessment framework to track and manage delivery. From a risk management perspective, it ensures management control issues to ensure stability from “day one.” These four phases are further subdivided into 14 modules which describe the different, but coordinated, activities needed to achieve the maximum benefits from the transaction. 14 Modules in the Vision-to-Value Approach 1. Strategic rationale 2. Value assessment 3. Value driver analysis 4. Value prioritization 5. Transition team launch 6. Stakeholder-driven communication 7. Selecting and deploying leaders 8. Operating style analysis 9. Organization design/HRM 10. Value-creating incentive program 11. Program/Project management 12. Mobilization/Training 13. Urgent actions 14. Value tracking and reporting Figure 10 Ascending the value staircase Case Studies Centrica: The Quintessential CHAMP From its 1997 beginning as the de-merged gas commodity supply portion of British Gas, Centrica has quickly become known as the quintessential CHAMP (Channel Maximizing Retail Player) with almost 34 million customer/product relationships. Its customer-driven strategy focuses on being the leading supplier of products and services in and around the home, and it is committed to developing its consumer brands and associated standards of customer care. Centrica has taken multiple steps in the right direction to capitalize on its retail growth strategy. For instance, in May 1997, Centrica entered into financial services by launching the “Goldfish” credit card as part of a plan to bundle multiple household-related service offerings. It now has over one million card holders and claims to be the second most recognized credit card in the U.K. With the residential electric market scheduled to open in April 1998, Centrica announced a goal of signing up two million residential electric customers (i.e.,10 percent market share) by 2000 despite not having a legacy electric business. By September 1999, it met this goal. At the end of 1999, a net 1.7 million domestic customers bought electricity from British Gas. This brought the total number of contracts signed to just over 2.6 million. After about 16 months of operating in a competitive market, Centrica was one of the largest electricity suppliers in the country. Some of Centrica’s other strategic growth initiatives include: December 1997: Launched its home insurance offering and announced plans to sell residential telecom offerings through Goldfish February 1999: Announced plans to enter the residential air-conditioning business June 1999: Entered the home plumbing business Figure 11 Vision-to-Value Approach to Strategic M&A Major Acquisitions: Transforming into a CHAMP In July 1999, Centrica announced plans to acquire the U.K.’s Automobile Association (AA) for $2.5 billion, thereby adding 9.5 million drivers to its (corporate) customer base. Centrica’s motivation behind the acquisition was the realization that its operations complemented AA’s ability to manage a mobile work force and to make contact with a large number of customers. Moreover, Centrica acquired an automotive-related insurance business as part of the acquisition and is now the U.K.’s largest independent insurance intermediary. Centrica intends to drive large infrastructure synergies (call centers, billing systems, etc.). More recently, in July 2000, Centrica agreed to buy Direct Energy Marketing, a North American energy and supply business, from Direct Energy Income Fund. Centrica will also buy the assets of Direct Energy’s primary marketing agent, Natural Gas Wholesalers, which provides marketing and call center services to Direct Energy and Energy America customers. Centrica sees Direct Energy as a direct platform into the U.S. market. The first reason is beacuase Direct Energy is the biggest integrated natural gas provider to residential, small business, and other commercial customers and has the largest deregulated customer base in North America. Secondly, Direct Energy has a 27.5 percent interest with Sempra Energy in Energy America LLC. Energy America has about 450,000 gas and electric customers in Michigan, Ohio, Georgia, New Jersey, Maryland, and Pennsylvania. Since deregulation in the eastern part of the U.S. is unfolding, Energy America will act as a platform for acquiring millions of additional customers. These acquisitions will help Centrica implement its international strategy, in addition to allowing it to transfer its skills and expertise that were obtained during the deregulation of the energy markets in the U.K. Untapping Centrica’s Innovative Potential Centrica’s strategy runs in parallel with the CHAMP’s paradigm. It clearly is maximizing shareholder value and is leveraging existing customer relationships by offering a broad range of products and services that focus on home services, road services and financial services. As can be seen, the market has rewarded Centrica for its growth and acquisition strategy and for its ability to offer innovative products and services to the mass market. Since 1997, Centrica has made acquisitions to build a portfolio that is backed by strong brand recognition and customer relationships. In the years to come, Centrica should remain a key retail player in its local market and become a strong player in North America. As deregulation spawns competition, Centrica will continue to evolve into a CHAMP. It is also expected to continue to reach globally by making acquisitions, or forming alliances, that will capture the untapped retail opportunities that reside internationally. Figure 12 Centrica has developed a broad customer base Calpine Corporation: The Value Maximizing GREAT Founded in 1984, Calpine Corporation is considered to be the fastest growing and largest independent power company in the U.S. Currently, it has about 25,700 MW of base load capacity and 4,700 MW of peaking capacity in operation, under construction, and in announced development. Calpine also has pending acquisitions in 27 states and in Alberta, Canada. Calpine’s growth initiatives coincide with the definition of a GREAT (Global Relationship Energy Trader). Calpine’s strategy is to continue to rapidly grow by capitalizing on the significant opportunities in the power market, primarily through its active development and its integrated approach to acquisition. Calpine develops new plants in areas where it can take advantage of capacity and transmission constraints, thus allowing its plants to earn above-average returns. So far, Calpine has grown by acquiring over 40 power generation facilities. Calpine plans to continue to capitalize on its distinctive competencies in the areas of design engineering, procurement, finance, construction management, fuel and resource acquisition, operations, and power marketing. Calpine is positioning itself to lead the way in wholesale generation and in energy marketing and trading. Figure 13 Centrica Outperformed the FTSE 100 Major Acquisitions: Becoming a Generator and Trader In July 1998, Calpine completed the development of its 240-MW gas-fired power plant in Pasadena, Texas. The Pasadena Power Plant is a prototype for future development projects (expected to expand by 545 MW). The plant came online three months ahead of schedule and at roughly $21 million under budget. This was attributed to Calpine’s innovative development strategy. This strategic approach was a fully-integrated solution that provided project management through the entire power plant development process, including engineering, financing, constructing, fueling, and marketing. Calpine is just beginning to develop the expertise to market power and natural gas in geographically diverse power markets. On February 10, 1999, Calpine and North Energy Management, Inc. (EMI) announced the formation of a new power marketing joint venture, Calpine/EMI Marketing, LLC. The new entity will sell capacity and energy in the newly deregulated New England power market. Calpine/EMI will market electricity products from the Calpine/EMI New England power portfolio, which is designed to compete in the deregulated New England energy market, providing flexibility to optimally match market and customer demand. Additionally, Calpine and EMI have been developing natural gas-fired combined-cycle power plants that will be marketed by Calpine/EMI. Output from these plants will feed directly into the New England Power Pool and will service areas in the New York Power Pool and Pennsylvania-New Jersey-Maryland markets. In 2000, Calpine has used M&A activities to greatly accelerate its growth efforts. On May 7, 1999, Calpine completed two acquisitions composed of 14 geothermal power plants totalling 694 MW located in The Geysers, California. These acquisitions are anticipated to provide Calpine with synergies that exploit its skills in geo-thermal power generation. Calpine will also benefit from the demand for green power in a deregulated market. On March 19, 1999, Calpine purchased the remaining 75 percent interest in the steam fields that supply 12 of these newly-acquired geothermal power plants. Calpine anticipates that these acquisitions will enable it to consolidate its operations in The Geysers into a single-ownership model. It will also allow Calpine to integrate the power plant and steam field operations. The further development of Calpine came in June 2000. Calpine acquired the development rights for eight U.S. projects, representing 10,600 MW from Panda Energy. Calpine paid $124 million for these projects, three of which were in late stages of development. Calpine also acquired 24 GE 7 FA gas turbines and 12 steam turbines from Panda Energy. On June 26, 2000, Calpine announced its plans to acquire SkyGen Energy for $450 million from Michael Polsky and Wisvest Corp. It acquired up to 13,653 MW of generation and 34 GE 7 FA gas turbines. The acquisition included three operating facilities (780 net MW), 11 late-stage development facilities (4,381 net MW), five projects that are under construction (1,877 net MW), and 16 project development opportunities (6,615 net MW). On August 3, 2000, Calpine announced that it completed the acquisition of the Oneta Energy Center from Panda Energy. This is the first project to move forward as part of the Calpine/ Panda alliance. Oneta is a 1,000 MW natural gas-fired energy center under development in Coweta, Oklahoma. This acquisition is aligned with Calpine’s integrated growth strategy. As with the Pasadena Power Plant, Calpine plans to manage all aspects of project development for the Oneta Energy Center, including engineering and design, construction, fuel supply, operations, and power marketing. As the North American generation market has become more constrained, Calpine has sought to secure generation equipment and natural gas supplies to ensure its ability to continue to grow rapidly. These include: May 2000: Announced the purchase of 36 F-class turbines from Siemens Westinghouse Power Corporation, to be delivered in 2003 and 2004. The agreement includes long-term service programs and performance enhancements on existing equipment. January 2000: Announced it has acquired 90 billion cubic feet of natural gas reserves from Vintage Petroleum for approximately $71.5 million. The transaction will make Calpine the largest natural gas producer in the Sacramento Basin. Figure 14 Calpine Partnerships and Targeted Acquisitions Implement Your Strategy, and Stick to It Calpine’s focused GREAT growth and acquisition strategy has been enthusiastically received by the financial markets. Its stock market value has increased rapidly over the past two to three years. From the end of August 1998 to the beginning of August 2000, its stock price jumped more than 1,500 percent. In addition, Calpine has become known as one of the most innovative and financially creative companies in the generation business. Moving away from traditional project finance, it has successfully developed a portfolio financing approach enabling it to move quickly when generation opportunities arise. To manage its risk profile, it has entered into tolling or other off-take agreements to provide secure project cash flows and decrease the financial effects of the volatile electricity markets in the U.S. Investors can expect to see Calpine’s risk profile increase as it pursues an extensive U.S. merchant power plant development strategy. According to Standard and Poors, cash flows exposed to market-based energy prices will likely increase from 60 percent in 2000 to about 80 percent by 2004. If Calpine continues to maintain its average availability on existing projects (gas-fired plants 95.7 percent and geothermal plants 98.9 percent), and if it continues to build its construction projects on time and within budget, it may be able to realize operating margins of 30 percent on its gas-fired, F-generation technology. Figure 15 Conclusion M&A is not a strategy M&A is a powerful tool that all utilities must consider as a means of achieving competitive advantage in the new market environment. However, to pursue a deal just for the sake of doing it is a formula for value-destruction. M&A is a vehicle for delivering shareholder value, but most M&A deals do not accomplish this goal. The strategic rationale for M&A should be defined in terms of paradigm-adoption Understanding the different business paradigms and the roles comprising each is crucial to competing in the emerging industry. The pursuit of capabilities and assets in adopting a paradigm is a strong indicator of clear and focused strategic thinking. Additionally, successfully exiting businesses that are no longer strategic is as important as buying smart and integrating successfully. Implementing M&A successfully requires an integrated approach from vision to value Good strategic thinking is never enough. Companies need a controlled process that will make sure that the strategic intent is implemented from formulation all the way to benefits realization. Successful M&A requires a high level of executive management attention throughout the process, and integration begins when the deal is being planned and negotiated. Strategy formulation needs to start now Luck is when planning meets opportunity. You can only be opportunistic if you plan ahead. We are already seeing companies adopting paradigm-based strategies, and we expect to see more. Companies who fail to do it will find out soon enough that the capital markets have ways of doing it for them. Remember that companies do not have to play the hand they are holding; well-planned acquisitions can be an effective tool for transforming a company. Filed under: White Papers Tagged under: Utilities About the Author Chris Trayhorn, Publisher of mThink Blue Book Chris Trayhorn is the Chairman of the Performance Marketing Industry Blue Ribbon Panel and the CEO of mThink.com, a leading online and content marketing agency. He has founded four successful marketing companies in London and San Francisco in the last 15 years, and is currently the founder and publisher of Revenue+Performance magazine, the magazine of the performance marketing industry since 2002.