• White Papers

    Critical Call – The Emerging Criticality of Cellular Services

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    The advancements in cellular services that have been witnessed in recent years have had a dramatic effect on the decision-making processes of many field organizations within the utilities … Read Article

    Harnessing the Power of the Intelligent Grid to Innovate / Enhance Efficiency and Reliability of Utility

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    The Challenge The electric power infrastructure is a foundation of American prosperity and one of the key elements of the digital economy of the future. This vital asset … Read Article

    Understanding and Driving Consumer Adoption of E-Bills

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    This is an excerpt. To read this paper in it’s entirety: Understanding and Driving Consumer Adoption of E-Bills Introduction Online bill payment is an American mainstream practice. Three … Read Article

    Audit Committees Step Up Risk Oversight

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    When the audit committee of a publicly traded company sits down to meet, what’s on the agenda? What issues are considered most important? Across many industry sectors, audit … Read Article

    Best Practices in Distribution Asset and Work Management

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Utilities face escalating operational expenses due to rising fuel costs and increasing investment costs for environmental regulation while simultaneously being limited in their ability to improve revenues through … Read Article

    The Liability of Cost Cutting: A CEO’s New Challenge

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    When financial results don’t meet expectations, senior executives face five dreaded words that have become much too common: “We need to cut costs.” Those expectations might have been … Read Article

    Leveraging Operational Systems Assets to Realize Their Full Value

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    The electric utility industry finds itself confronted by a dynamic regulatory and market environment that is necessitating changes at all levels of these organizations. Whether a generation utility … Read Article

    Information Is Power: The Intelligent Utility Network

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    In the United States, utility industry forces are driving substantial changes in strategy for T&D businesses. The U.S. Energy Policy Act of 2005 mandates improved infrastructure and reliability. … Read Article

    Technology Support for Utility Analytics

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Intelligent utility networks (IUNs), also known in the electric power industry as intelligent grids, smart grids or modern grids, make use of large numbers of sensing points and … Read Article

    The Emergence of the Intelligent Utility: A New View of Service Delivery

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Utilities encountered a decade of challenges in the 1990s – utility diversification, attempts to adjust to emerging regulatory opportunities and distractions from extended investment strategies. Consequently, in the … Read Article

    INTERVIEW: Alan H. Richardson

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Energy & Utilities: Let’s start by taking a look at the state of the electric utility industry marketplace as it relates to congressional debates over reducing carbon dioxide … Read Article

    Communication Technology Considerations for the Intelligent Utility Network

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient operating structure. These transformations, to a … Read Article

    Energy Independence Is Cool(er)?

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to minimize global climate change. While both … Read Article

    Curbing Theft of Service Starts With Getting to Know Your Customer

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. Why all the new interest? In … Read Article

    A Long-Term View of Technology’s Value to Utilities

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and collaboration widely accessible to investor-owned utility … Read Article

    Fast Answers Through Embedded Business Intelligence

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Utilities have long been on a quest for better ways to handle and make sense of data. Few other industries need control over such huge data volumes simply … Read Article

    Tackling Utility Customer Cost to Serve

    by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007

    Utilities in the U.S. stand to save considerable expense by evaluating their customer service operations from a customer cost-to-serve perspective. They spend on average $42.50 per year servicing … Read Article

    The World’s Hottest Retail Energy Markets

    by Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006

    The number of retail energy markets open to competition grows year-on-year and research carried out by Peace Software and VaasaEmg has provided for the first time an “apples … Read Article
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