Learning Resources

Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business segments. While many utilities are actively … Read Article

New forces are reshaping the responsibilities of water and wastewater utilities. Although they come in different forms, water utilities conventionally serve the public and industry supplying, treating, and … Read Article

The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former path, wasting significant resources and time. … Read Article

Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and comprehensive educational programs sponsored by utility … Read Article

Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the company’s strategic objectives? What does it … Read Article

Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce costs and increase operating efficiencies, while … Read Article

You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” your company through the regulatory hurdles … Read Article

Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional companies conduct business. Today, those who … Read Article