• The Impact of IT on the Health Care Workforce

    The role of information technology is not to replace clinicians, but to change their work environment to provide better job satisfaction and ... Read Article

    Health Care Technology: A History of Clinical Care Innovation

    The future of health care innovation is best understood if we take a moment to look at how we got where we ... Read Article

    From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs

    To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article

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