Voice Automation Software And Solutions For Business Interactions
Voice Solutions Mean Business
One of the greatest challenges facing companies today is managing interactions and creating consistent experiences with customers and prospects, employees, vendors and partners. Especially via the telephone. Companies simply cant afford to hire enough people to manage these interactions. And the existing automation solutions fall short. Until now. Voice automation using speech recognition delivers what companies need today. Voice has the ability to provide substantial cost savings and rapid ROI. Customer experiences and satisfaction improve with voice. Voice serves as the foundation for new services that can help drive revenue, build your brand and differentiate your company.
Products
Nuance has complete voice automation solutions the kind that millions of people interact with every day. Voice-activated dialing, customer care, information lines, email reading and much more. The products that underlie those solutions include:
Platforms
Platforms are the foundation on which voice applications are developed and deployed. They execute the commands and logic specified by the voice application, provide the speech processing capabilities, enable application creation, interface to back-end systems and call center infrastructure and provide system management and administration capabilities. The Nuance Voice Platform 3.0 is an open, standards-based platform leveraging your companys existing IT investment and infrastructure while enabling speech applications that deliver high levels of automation and customer satisfaction.
Engines
Engines power speech solutions. They are the core technologies that enable recognition and understanding of both simple responses and complex conversational requests, the authentication of an individuals identity and the conversion of written information into speech. Nuances market-leading speech recognition software, Nuance 8.5, is the most accurate, scalable and reliable product on the market. Nuances voice authentication software, Nuance Verifier 3.5, is used by leading companies to safely and securely handle over 150 million calls a year. And Nuances text-to-speech offering, Nuance Vocalizer 3.0, addresses the need to deliver dynamic information over the phone.
Applications
For nearly a decade Nuance has delivered speech applications that incorporate the technology, best practices, and experience needed so companies can fully realize the many benefits of speech. Enterprises and telecommunications service providers can take advantage of packaged speech applications from Nuance. Nuance Call Steering 1.0 is designed to address the core customer care challenges that every business faces with effectively greeting and routing their callers. Nuance Caller Authentication 1.0 addresses companies security concerns. Nuance Flexible Applications Suites provide industryspecific packaged speech applications that enable rapid deployment of voice automation solutions.
Services
Nuance provides more than just great software. Nuance supports customers and partners with a full suite of solution services. We work with you every step of the way, from the projects initial requirements analysis to the installation, deployment and tuning of the system to make sure its exactly right for you. Designing and deploying voice-enabled systems around the world, Nuance services and support experts provide unmatched experience for designing, delivering and supporting speech solutions.
Nuance speech solution consultants and developers have delivered solutions across industries, including telecom, financial services, insurance, utilities, retail and travel.
We know voice. And we can make it work for you.
