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New Mindsets and New Skills: the Strategic Importance of Learning in Emerging Financial Services Business Models


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mThink Knowledge - Posted on 14 January 1999

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Authored by: 
Gary Storer;
Professor Amin Rajan, Independent Consultant
PDF File: 
KPMG International
In this paper we highlight some of the competences we are seeing firms attempting to build as they set aboutdeveloping the skills and mindsets of their people for the new financial services world. We also map out someof the new views of the world we are seeing among financial services professionals. Finally, we look at some ofthe changes taking place in the way businesses organise learning, moving away from the classroom-based rigidityof former years to more responsive, faster, performance-focused approaches.
In this paper we highlight some of the competences we are seeing firms attempting to build as they set aboutdeveloping the skills and mindsets of their people for the new financial services world. We also map out someof the new views of the world we are seeing among financial services professionals. Finally, we look at some ofthe changes taking place in the way businesses organise learning, moving away from the classroom-based rigidityof former years to more responsive, faster, performance-focused approaches.
About the Author
Title: 
Leader, K Learning
KPMG International
Gary Storer leads K Learning, KPMG’sFinancial Services learning practice. He combinesa professional understanding of learningand development with many years ofsenior management experience in banking,insurance and investment management.Gary has led a number of initiatives aimedat raising standards of professional competenceacross the financial sector. He specialises in executive and organisationaldevelopment and has directed major changeprojects for KPMG clients. For more information,see www.klearning.com.

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