Gary Storer; Professor Amin Rajan, Independent Consultant
In this paper we highlight some of the competences we are seeing firms attempting to build as they set aboutdeveloping the skills and mindsets of their people for the new financial services world. We also map out someof the new views of the world we are seeing among financial services professionals. Finally, we look at some ofthe changes taking place in the way businesses organise learning, moving away from the classroom-based rigidityof former years to more responsive, faster, performance-focused approaches.