Driving the Next Generation of Customer Care
Nuance is the leading provider of speech solutions
for businesses and consumers around the world. Its
technologies, applications and services make the
user experience more compelling by transforming
the way people interact with information. Every
day, millions of users and thousands of businesses
experience Nuance’s proven customer care solutions
that empower companies to improve business
performance, better satisfy customer demands and
differentiate themselves through superior service.
Nuance provides transformational care solutions that address organizational needs for interacting with customers, employees and business partners. Specifically, Nuance delivers speech-based care applications that are optimized for usability and that deliver quantitative business impact. This expands the reach of organizations’ care solutions and increases the impact of interactions with increasingly mobile populations. Nuance provides the business intelligence that informs both operations and business decisions in the enterprise – and helps to create an enterprisewide focus on service.
Delivering Clear Benefits
Nuance’s solutions help organizations establish a powerful competitive advantage through service. Faced with increasing competition and rapid commoditization, companies are looking for another “edge” to stand out from the competition; exceptional customer experiences have become the route to accomplish this. Nuance helps to strategically plan companies’ interactions so that their staff is aligned around an organizationwide customer care strategy and so that customers, business partners and even employees have a consistently positive experience throughout their interaction life cycle.
Nuance’s customers are able to draw actionable knowledge from interactions to improve overall business performance. While the majority of customer interaction data sits in the contact center gathering dust, Nuance can leverage real-world user feedback and experiences as new sources of business intelligence to inform care operations and strategies and improve overall business performance.
Nuance’s speech solutions increase operational efficiencies throughout the enterprise. Organizations are under pressure to meet business needs in the most efficient way without sacrificing service levels. Speech-based solutions transform interactions with key stakeholders, providing effective care solutions that drive down operational costs and increase value to the user. And with rapid advancements in technology and increasingly mobile lifestyles, people are more accessible through new communications mediums. Multimodal automation solutions from Nuance meet the demand for services that support the mobile lifestyle.
Only From Nuance
Nuance has a unique and expansive understanding of how businesses interact with their key constituents through our unwavering focus on the user experience. We have an unmatched breadth and depth of fieldproven experience in customer care solutions having delivered over 3,000 self-service applications in dozens of industries since the mid-1990s.
Nuance’s full-services portfolio supports customers through all stages of investment – from initial solution identification and business case development, through solution implementation and management post-deployment. Our technologies, including speech recognition, text-to-speech and speaker verification, deliver unparalleled levels of accuracy, reliability and efficiency.
Nuance facilitates innovative customer care interactions that meet evolving market needs. And we also understand that investments in care solutions require a measurable return to the business. We deploy solutions with quantifiable business goals in mind and partner with our customers to deliver measurable results.
