California State University, Northridge, Project Management
Business Problem: Project Management
The Systems and Technology group at California State University, Northridge did not have an easy way to share project data across multiple teams. It took too much time to gather the status of projects and manage issues between the projects. The team was searching for a way to do this without buying, learning and maintaining complex software, especially as budgets had been cut, but the work still had to be done.
Alternatives Investigated:
Microsoft Project, Track-It, Teamwork and EB Suite
Reasons for Selecting EB Suite:
EB Suites selection of benefits:
- Ease of Use
- Cost effective
- Web Based solution
- Ability to make enhancements and adapt to their processes, and not have to adapt their process to the software
- Real-time sharing of projects and data
- Ability to customize to client needs
Organizations Size:
23 Project users
Solutions Purchased:
EB Suites Web based Customer Support - Help Desk and Project Management solution.
Benefits Experienced:
EB Suites range of benefits:
- Activity tracking for all projects
- Agent team was up-and-running in one day
- Ability to compare estimated project time to completion vs. actual time required
Customer Comments:
EB Suite met all of our needs. With all of the consolidation and budget-slashing, this really helped us by offering a full set of functionality, yet the cost is extremely low compared to buying and running inhouse applications or subscribing to other vendors. It is easy to use, and can be customized to work with our process. We are able to share project data across the teams without any special effort. The EB Suite developers are really responsive to our needs for enhancements.
